Loan Operations Specialist

Position Summary

The Loan Operations Specialist serves as a member liaison between dealerships and insurance providers, and assists with dealer payments, insurance claims, and development & maintenance of consumer lending policies and procedures.

Duties & Responsibilities

• Serve Texas Tech CU members and co-workers pleasantly and professionally in accordance with Texas Tech CU core values of Trust, Respect, Excellence, Kindness, and Stewardship.
• Assist in the development of consumer lending policies and procedures.
• Maintain consumer loan files and verify that they are filed accurately.
• File, maintain and complete electronic loan records while upholding accuracy
• Oversee product cancellations, refunds and claims.
• Process loan drafts, auto checks, and payments.
• Assist Risk Management department with payoff checks and insurance claims.
• Assist with the processing and releasing of titles.
• Process various loan maintenance reports.
• Assist in examinations and audits.
• Ensure lending compliance in accordance with external regulations and internal policies.
• Provide miscellaneous lending support as needed.
• Provide educational resources to Lending Department staff.
• Assist the Consumer Loan Operations Manager in administrative loan duties.
• Serve as back-up consumer lending assistant, as needed.
• Answer phone calls and member inquiries for loan payoffs, insurance questions, and other loan operations concerns.

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Skills & Qualifications

• High school diploma or equivalent required.
• Previous lending, finance, or loan operations or processing experience, preferred.
• Strong organizational and time-management skills.
• Excellent and professional written and verbal communication abilities along with cross departmental collaboration.
• High attention to detail will be required.
• Ability to manage multiple priorities in a fast-paced environment.
• Proficiency in Microsoft Office Suite (Word, Excel, Outlook, Teams).

This job description is intended to provide a high-level of general requirements for this position. It is not a complete statement of duties, responsibilities, or requirements. Other duties not listed here may be assigned as necessary to ensure proper operations.

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